At Ghost Fashion Store, we approach every detail—from the design of our collections to the care in our customer service—with intention and precision. Our shipping and returns policies are crafted with the same clarity and dedication, ensuring a seamless experience for our global community.

Shipping Policy

We are committed to delivering your carefully selected pieces to you efficiently and securely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to cater to your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery: 10-15 business days after dispatch.
    • Cost: A flat fee of $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery: 15-25 business days after dispatch.

Please note: We currently ship globally but are unable to deliver to some parts of Asia and a few remote regions. Delivery times are estimates and may be affected by customs clearance or unforeseen carrier delays.

Payment Methods

We accept the following payment methods: VISA, MasterCard, JCB, and PayPal.

Returns & Exchanges Policy

We want you to feel confident and inspired in your selections. However, if an item does not meet your expectations, our streamlined and transparent policy is here to assist.

Policy At A Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Process: Initiated via email. We do not offer automatic exchanges.
  • Refund Method: Refunds are issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the item is faulty or incorrect.

Non-Returnable Items

Due to their exclusive and often final-sale nature, items from the following collections are typically non-returnable unless faulty:

  • Ghost Archive
  • Social Promotions
  • Bank Holiday Edit

This will be clearly indicated on the relevant product page at the time of purchase. All other items from our Clothing, Dresses, and Occasionwear categories are eligible for return under the standard policy.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, please contact our Customer Care team at [email protected] with the subject line “Return/Exchange Request”.

Include the following in your email:

  • Your order number
  • Full name and email address used on the order
  • Item details (name, product code, size, color)
  • Reason for return/exchange
  • Whether you request a refund or wish to exchange (by placing a new order)

Step 2: Await Authorization & Instructions

Our team will review your request and respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for sending your item(s) back.

Step 3: Ship Your Return

Securely package the item(s) in their original condition. Please ensure the RMA number is clearly visible on the outside of the package. We recommend using a trackable and insured shipping service. Ship your return to:

Ghost Fashion Store Returns
4719 Boundary Street
Jacksonville, US 32216

Step 4: Receive Your Refund or Place a New Order

  • For Returns (Refund): Once we receive and inspect your return (typically within 5-7 business days of arrival), we will process your refund.
  • For Exchanges: As we process returns and new orders separately, we recommend placing a new order for the desired item once your return is on its way to us. This ensures you secure the style and size from our evolving collections.

Refund Timeline & Method

Your refund will be issued to the original payment method used during checkout.

  • Credit/Debit Card Refunds (VISA, MasterCard, JCB): May take 5-10 business days after we approve the refund to appear on your statement.
  • PayPal Refunds: Processing is usually completed within 3-5 business days after approval.

You will receive an email notification once your refund has been initiated.

Faulty or Incorrect Items

In the rare event you receive a damaged, faulty, or incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

Our returns policy is an extension of our commitment to intentional design and exceptional service. For any questions not addressed here, our dedicated customer care team is always ready to assist.

Thank you for being part of our global community.

The Ghost Fashion Store Team